Frequently Asked Questions

Shipping

How long will my parcel take?
Delivery takes 5–12 days from dispatch. We ship every business day. Delays can occur when carriers are busy.

Which carriers do you use?
Your order is delivered by Australia Post or a local courier, depending on your address.

Products

How long until I see results?
For brightening and dark spots, most customers notice a difference in 4 to 6 weeks of consistent daily use. Calming and hydrating products work faster, often within the first two weeks.

Are your products suitable for sensitive skin?
Our heartleaf and snail mucin ranges are formulated for reactive and easily irritated skin. If you are unsure, introduce one new product at a time and patch test first.

In what order should I apply them?
Cleanser, toner, treatment serum, moisturiser, then sunscreen in the morning. Apply the thinnest textures first and let each layer settle.

Can I return my product?
Yes. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a remedy where a product is faulty. In addition, we offer a 60-day money-back guarantee for change of mind — the product must be unused and in unopened packaging. Email info@koreans-essence.com for return instructions.

The product is out of stock — when will you have more?
We always try to keep stock up to date. Subscribe to our newsletter and you will get an email as soon as the product is back in stock.

Other

Do you have more questions?
Contact us at info@koreans-essence.com and we will help you.