Frequently Asked Questions

Shipping

How long will my parcel take?
Delivery takes 5–12 days from dispatch. We ship every business day. Delays can occur when carriers are busy.

Which carriers do you use?
Your order is delivered by Australia Post or a local courier, depending on your address.

Product

Can I return my product?
Yes. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a remedy where a product is faulty. In addition, we offer a 60-day money-back guarantee for change of mind — the product must be unused and in unopened packaging. Email info@ecoviq.se for return instructions.

The product is out of stock — when will you have more?
We always try to keep stock up to date. Subscribe to our newsletter and you will get an email as soon as the product is back in stock.

Other

Do you have more questions?
Contact us at info@ecoviq.se and we will help you.