Terms of Purchase
Company
Ecoviq is owned and operated by M-H Sverige AB (556907-5376). Address: Hanstavägen 80, 164 55 Kista, Stockholm, Sweden. Email: info@ecoviq.se
About the company
Ecoviq offers high-quality exfoliating shower towels made from bamboo fibre and activated charcoal, free from microplastics and harsh chemicals. Our products combine effective but gentle exfoliation with sustainable materials for the modern, conscious home.
Orders
When you complete a purchase you will receive an order confirmation by email. If any details are incorrect, contact us at info@ecoviq.se
Cancellation
An order can be cancelled on the same day it is placed, provided it has not yet been processed or dispatched.
Delivery
Standard delivery time is 5–10 business days. Orders placed on weekends are dispatched no earlier than the next business day. Goods are shipped from an overseas warehouse.
GST and duties. For goods valued at A$1,000 or less, any GST payable is included in the price you pay at checkout. For consignments valued over A$1,000, GST and any customs duty are collected at the Australian border before the goods are released, and are payable by the customer as the importer of record.
Prices
We reserve the right to adjust prices in response to changes in costs or currency movements.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms limits, excludes or modifies those consumer guarantees.
Change of mind — 60-day money-back guarantee
Australian law does not provide an automatic cooling-off period for online purchases. Separately from your rights under the Australian Consumer Law, we offer our own 60-day money-back guarantee: contact us within 60 days of receiving your order with your name, address and order number. Products must be unused and in unopened original packaging. Return postage for change-of-mind returns is paid by the customer.
Faulty or damaged products
If a product is faulty or damaged, contact info@ecoviq.se with your name, order number, a description and a photo. Where a return is accepted for a faulty product, we pay the return postage.
Personal information
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and store only the information required to fulfil your order. We never sell your personal data.
Disputes
If we cannot resolve a complaint with you directly, you can seek assistance from the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or from the consumer affairs or fair trading agency in your state or territory.