Returns and Refunds
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are not limited by any time period set out below.
Faulty products
If your product is faulty, contact us at info@ecoviq.se with your order number, a description and a photo. Where the product is faulty or was sent in error, we pay the return postage.
Change of mind — 60-day money-back guarantee
Australian law does not provide an automatic cooling-off period for online purchases. Separately from your rights under the Australian Consumer Law, we offer our own 60-day money-back guarantee. To be eligible, the product must be unused, in original condition and in unopened original packaging.
Refunds
Once we have received and inspected your return we will send you a confirmation by email. If the refund is approved, the amount is returned to your original payment method within 5–10 business days.
If you have not received your refund, check your bank account first, then your credit card company and your bank. Still nothing? Contact us at info@ecoviq.se.
Exchanges
Contact us at info@ecoviq.se and we will help you arrange a replacement.
Return postage
Contact us at info@ecoviq.se to start a return. We will send instructions on how and where to return the item. For change-of-mind returns the return cost is paid by the customer. We cover return postage where the product is faulty or was sent in error.